1. Scope
These Terms of Service apply to the use of the Merkraum platform (hereinafter "Service"), operated by Dr. Norman Hilbert, Supervision Rheinland, Kaiser-Karl-Ring 24a, 53111 Bonn, Germany (hereinafter "Provider").
By registering for and using the Service, you agree to these Terms of Service.
2. Service Description
Merkraum is a knowledge management platform for AI agents and teams. The Service provides:
- Structured long-term memory with knowledge graphs
- Belief tracking with confidence scores and contradiction detection
- Semantic search and graph traversal
- Integration via MCP (Model Context Protocol) and REST API
- Project management with isolated knowledge spaces
The Provider operates the Service on a best-effort basis. There is no guarantee of continuous availability. Maintenance and technical issues may cause temporary disruptions.
3. Registration and User Account
Use of the Service requires a user account. You must provide truthful information during registration and keep your credentials confidential. You are responsible for all activities under your account.
Personal Access Tokens (PATs) enable programmatic access to your data. You are responsible for the secure storage and use of your tokens.
4. Usage Rights and Obligations
You receive a non-exclusive, non-transferable right to use the Service under these terms. You agree to:
- Not use the Service for unlawful purposes
- Not store content that violates applicable law
- Not overload or manipulate the technical infrastructure
- Not perform automated access beyond the provided APIs
- Respect the usage limits of your pricing tier
5. Content and Intellectual Property
You retain all rights to the content you store in Merkraum. The Provider receives only the usage rights necessary to operate the Service (storage, processing, display).
The Merkraum software, including design, code, and documentation, is the intellectual property of the Provider. Reproduction, decompilation, or redistribution without express permission is prohibited.
6. Data Protection
Personal data is processed in accordance with our Privacy Policy. All data is stored and processed in the EU (Frankfurt, AWS eu-central-1).
7. Pricing and Payment
The Service is offered in different tiers. Current prices and features are available on the Pricing page. Pricing changes will be announced with reasonable notice.
Paid tiers are billed monthly in advance. The Provider reserves the right to adjust prices with 30 days notice.
8. Limitation of Liability
The Provider is fully liable for intent and gross negligence. For slight negligence, the Provider is only liable for breach of essential contractual obligations and limited to foreseeable, contract-typical damages.
The Provider is not liable for data loss to the extent the damage could have been avoided by reasonable data backup by the user. Liability for damages arising from injury to life, body, or health remains unaffected.
9. Termination
Free accounts may be deleted at any time without cause. Paid tiers may be cancelled at the end of the current billing period.
The Provider may terminate the agreement immediately for violations of these Terms of Service. Upon termination, your data will be deleted after a 30-day grace period, unless statutory retention requirements apply.
10. Changes to Terms
The Provider reserves the right to modify these Terms of Service with reasonable notice. Changes will be communicated via email or within the Service. Continued use after changes take effect constitutes acceptance.
11. Governing Law and Jurisdiction
The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction for all disputes is Bonn, Germany, to the extent permitted by law.
12. Severability
If any provision of these Terms of Service is or becomes invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid provision that most closely reflects the economic purpose of the invalid provision.
Last updated: March 2026